It is very important to understand that your e-filing service provider (EFSP) does not authorize or charge your credit card (aka Payment Account) for those fees assessed by the Court (including court imposed Court filing, court convenience fees, and the Odyssey eFile EFM service fee).

Those fees are authorized and charged by the Court’s e-filing software (Odyssey eFile) vendor’s credit card processing service, Tyler Online Gateway (TOGA). If you have any questions, concerns, or disputes regarding filing fee authorizations on your credit or debit card, it is best to contact the TOGA vendor directly. Here is their contact information.

Tyler Technologies (vendor managing TOGA)
Phone: 1.855.839.3453

The Odyssey eFile help web site provides more detailed information on credit card processing at the following links. We highly recommend you review these articles.

For your convenience, we’ve copied excerpts of the above articles from the Odyssey eFile web site below. We do recommend, however, that you visit the links above to make sure you are reading the latest most up to date information.

Why are charges still pending on my credit card?
Source: Odyssey eFile California Web Site
Source URL: http://eg2113prss.egain.net/system/templates/selfservice/national/#!portal/1052/article/3947/Why-are-charges-still-pending-on-my-credit-card-KB3947?fromQuery=credit%20card

The charges associated with your filing will be in ‘pending’ status until your filing is accepted, rejected, or cancelled. Once you submit a filing, the system will authorize the cost of the filing on your credit card. The authorization hold* is placed to ensure that payment can be processed if your filing is accepted.

If your filing is rejected or cancelled, the authorized amount will be released. It may take 3-14 business days for the funds to become available.

Note: If the court changes the fees associated with your filing, your account will be authorized the entire cost of the filing again, plus what the court has added. The original authorization will be released. If you see multiple authorizations for one filing, please allow 3-14 business days for the reversal to reflect in your account.

* Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 3-14 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

Will my credit card be charged for a filing that was rejected or cancelled?
Source: Odyssey eFile California Web Site
Source URL: http://eg2113prss.egain.net/system/templates/selfservice/texfile/#!portal/1048/article/2111/Will-my-credit-card-be-charged-for-a-filing-that-was-rejected-or-cancelled-KB2111?fromQuery=credit card

No, your credit card will not be charged. Only accepted filings are charged. When the filing is submitted, the system does a preauthorization that will hold the funds on your card, but once the rejection notification has been sent to the financial institution that owns your card, those funds should be released (some banks and credit card companies can take 3-14 business days to process this information and remove the hold). The same is true if you cancel a filing or your filing goes into a submission fail.