Los Angeles Civil Cases uses a different payment processing configuration than the other California courts. Click one below to learn more on how court filing and service fees are collected for the two systems.

For Los Angeles Civil cases, your e-filing service provider (EFSP) collects the court’s fees upon the acceptance of your filing. However, each time you submit your filing, the court requires us to pre-authorize the fees that show in the Filing Fees section of your filing. Those fees include: the Court’s document fees, the Los Angeles County Court Transaction Fee, the Provider Service Fee, and the Payment Service Fee.

Always make sure to click the Confirm Fee Calculation before submitting the filing as that amount will be the amount you authorize us to charge your credit card upon acceptance.

If you find that the Los Angeles Civil Court has overcharged you for a specific filing, the court requests that you fill out a REQUEST FOR REFUND and then e-file that request on the existing case where you will select the document type of Request for Refund.

If you have any further questions, concerns, or disputes please email us at support@efilinghelp.com for more information.

For all other California Courts, Illinois, Indiana, and Texas using the Odyssey eFiling system, it is very important to understand that your e-filing service provider (EFSP) does not authorize or charge your credit card (aka Payment Account) for those fees assessed by the Court (including court imposed Court filing, court convenience fees, and the Odyssey eFile EFM service fee).

Those fees are authorized and charged by the Court’s e-filing software (Odyssey eFile) vendor’s credit card processing service, Tyler Online Gateway (TOGA). If you have any questions, concerns, or disputes regarding filing fee authorizations on your credit or debit card, it is best to contact the TOGA vendor directly. Here is their contact information.

Tyler Technologies (vendor managing TOGA)
Phone: 1.855.839.3453

The Odyssey eFile help web site provides more detailed information on credit card processing at the following links. We highly recommend you review these articles.

For your convenience, we’ve copied excerpts of the above articles from the Odyssey eFile web site below. We do recommend, however, that you visit the links above to make sure you are reading the latest most up to date information.

Why are charges still pending on my credit card?
Source: Odyssey eFile California Web Site
Source URL: http://eg2113prss.egain.net/system/templates/selfservice/national/#!portal/1052/article/3947/Why-are-charges-still-pending-on-my-credit-card-KB3947?fromQuery=credit%20card

The charges associated with your filing will be in ‘pending’ status until your filing is accepted, rejected, or cancelled. Once you submit a filing, the system will authorize the cost of the filing on your credit card. The authorization hold* is placed to ensure that payment can be processed if your filing is accepted.

If your filing is rejected or cancelled, the authorized amount will be released. It may take 3-14 business days for the funds to become available.

Note: If the court changes the fees associated with your filing, your account will be authorized the entire cost of the filing again, plus what the court has added. The original authorization will be released. If you see multiple authorizations for one filing, please allow 3-14 business days for the reversal to reflect in your account.

* Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 3-14 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

Will my credit card be charged for a filing that was rejected or cancelled?
Source: Odyssey eFile California Web Site
Source URL: http://eg2113prss.egain.net/system/templates/selfservice/texfile/#!portal/1048/article/2111/Will-my-credit-card-be-charged-for-a-filing-that-was-rejected-or-cancelled-KB2111?fromQuery=credit card

No, your credit card will not be charged. Only accepted filings are charged. When the filing is submitted, the system does a preauthorization that will hold the funds on your card, but once the rejection notification has been sent to the financial institution that owns your card, those funds should be released (some banks and credit card companies can take 3-14 business days to process this information and remove the hold). The same is true if you cancel a filing or your filing goes into a submission fail.