Question: When I try to create a new account in California, the system says an account already exists for my email address. However, when I try to reset my password, it says no account is associated with that email. Why is this happening, and how can I fix it?
Answer: This situation indicates that an existing Odyssey eFileCA account is already associated with your email address. This is the central e-filing platform used by many service providers in California, including the one you are currently trying to use.
Question: So, I already have an account even though I don’t remember creating one for eFileCA?
Answer: Yes, because of the unified nature of the Odyssey eFileCA system in California, if you have registered an account through another service provider that utilizes this platform, that same account exists for your email address across all participating providers.
Question: How do I access my existing account?
Answer: You will need to use the email address and password associated with that original Odyssey eFileCA account to log in to our system.
Question: I don’t remember my password for that existing account. How can I reset it?
Answer: To reset your password for your Odyssey eFileCA account, please follow these steps:
- Go to the official Odyssey eFileCA website: https://california.tylertech.cloud/OfsEfsp/ui/landing
- Click on the “Sign In” button.
- On the sign-in page, click the “Forgot Password” link.
- Follow the on-screen instructions to reset your password.
Question: Once I reset my password on the Odyssey eFileCA website, can I use that new password to log in here?
Answer: Yes, once you have successfully reset your password on the official Odyssey eFileCA website, you will be able to use that new password along with your email address to log in to our service, as well as any other service provider that utilizes the Odyssey eFileCA platform.