As your trusted e-filing service provider (EFSP), our system does not have authority over the filing fees the California Superior Courts assesses. Individual courts configures these fees and the filing clerk that these courts validates them upon their review of your submission. Once The Court accepts the filing with the applicable fees, our system also charges you our service provider fee accordingly.
Note: In cases where a valid fee waiver is granted by The Court, leading to the exemption of their fees, we, as the EFSP, will also waive our service provider fee.
Always Click the Confirm Fee Calculation Link
Before submitting any filing into any court, it is a best practice to ALWAYS click the Confirm Fee Calculation link in the fees section of the filing after selecting a payment method.
This step is necessary as many courts do not allow filers or the EFSP to cancel or edit a filing once submitted. Additionally, when a filer or the EFSP reaches out to The Court directly to request they edit or cancel a filing, most filing clerks will not edit or cancel the pending filing. They are required to review the pending envelope based on its merits alone.
If The Court’s EFM returns an amount for estimated fees at this time when you believe it should not have, please either email us at firstname.lastname@example.org or click the Live Chat Support button in the lower right corner so that a chat agent may assist.
Once again, filers should reach out to us BEFORE submitting the filing to any court if you see any payment error issues in this section.
Submit a Request for Refund
If a filer does feel The Court has overcharged them, filers will need to submit a Request for Refund on the case. When you submit the request, the document must be filed separately in its own envelope so The Court can waive any EFM and Court related fees.
Court approved reasons to issue a refund:
- The Court inappropriately charged the fees
- Errors in the Court’s system inappropriately charged the fees
- Fees that must be refunded pursuant to statute
- A judicial officer ordered the refund of fees
Additionally, the court requests supporting documentation to assist in processing the refund. This documentation can consist of the Notice of Confirmation of Electronic Filing for the transaction in question and/or the receipt our system generated for the filing. This supporting documentation can be added to the last pages of your completed Request for Refund PDF.
Refunds will be approved if the funds are available on the case. If the funds have been previously refunded or if the Court has been notified that the funds are unpaid for any reason, the refund will be denied.
Once The Court accepts the Request for Refund, the filer may reach back out to us via email or live chat to request that we credit back our Service Provider Fee charged in the filing. The Courts do not refund that on their end.
Disputing Charges With Your Bank Does Not Resolve the Issue
If a filer believes The Court has charged the fees incorrectly, then they will want to address the payment issue with THE COURT directly. Disputing the charges with your bank will not solve the issue.
When a filer disputes charges with their bank, and it results in a chargeback to the EFSP, the EFSP is obligated to report any unpaid fees back to The Court; regardless of reason. This can result in delays in a filer’s case or The Court’s filing clerk has the option of marking the fees unpaid on the case in their Case Management System.
Additionally, the EFSP may place a fee on the filer’s account if needed in the amount of the charge back with a $25 charge back fee. This results in the filer’s inability to e-file until that fee is paid. If this happens, then the filer will want to pay the fee in the application, and then file the Request for Refund on the case.
Please remember, filing a Request for Refund on the case with the Court is the only approved method The Courts allow for refunds on filings at this time.