When a user forgets their password, and has 5 or more incorrect login attempts, the e-filing system locks the account. The user follow these steps to unlock the account or reset the password.
Note: When unlocking the account, the system always resets the password. The user has the option of changing the password once they log back into the system. Learn more…
Filers into India’s Income Tax Department, please refer to this help article on unlocking your account: Unlock your PAN User ID
Reset Password / Unlock Account
- Click the Forgot Password / Unlock Account link on the log in page.
- Enter the locked email, and then click Reset Password.
- Check the inbox on your email for an email from firstname.lastname@example.org. Click the link provided in the body of the email.
- Once you click the link in the email, you will be directed to a screen that allows you to select your New Password. Enter your new password, and click the change password button.