Accessibility Statement
This document has been generated by Green Filing LLC to report the extent to which our electronic court filing software meets federal accessibility compliance standards for people with disabilities. The evaluation has been completed for each of our primary online products including the Green Filing Software (our electronic court filing software), the Green Filing Marketing Site (a site that markets the filing software), and the Green Filing Support Site (a site which provides support content for those who use the filing software). This report has been provided in our effort to be compliant at a minimum of WCAG 2.1 Level AA.
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Green Filing Software
Green Filing Marketing Site
Green Filing Support Site
Green Filing Electronic Court Filing Software
Name of Product/Version: Green Filing Electronic Court Filing Software, v.19.02
Product Description: Enables electronic filing of pleadings in state and local courts in California, Illinois, Indiana, Maryland, Texas and Utah.
Report Date: June 2019
Contact information: George Knecht, george@greenfiling.com
Notes: Our goal is WCAG 2.1 AA, and we will continue to refine our conformance as we discover failures. Additionally, we are currently using a 3rd party tool, Olark, for real time live chat. This tool does not yet conform to WCAG 2.0 AA, and causes challenges with iFrame behaviors. We are also aware of some difficulties using our select lists on forms with assistive technology because of the conditions surrounding selections made in these fields. These conditions are necessary for accurate filing, and we are continuing to work on a better solution for accessibility than the one currently implemented.
Evaluation Methods Used
AXE and WAVE Chrome extensions, AXE Pro Beta, VoiceOver on MacOS X Chrome and Safari, Windows Narrator on Edge and IE in Windows 10, OpenDyslexic Chrome extension, keyboard access only, monochrome mode, user preferences for extra large font size, high contrast mode, and monochromatic mode, UX evaluation.
| Standard/Guideline | Included In Report |
|---|---|
| Web Content Accessibility Guidelines 2.0 | Level A (Yes) Level AA (Yes) Level AAA (Yes) |
| Web Content Accessibility Guidelines 2.1 | Level A (Yes) Level AA (Yes) Level AAA (Yes) |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.1.1 Non-text Content (Level A) | Supports | |
| 1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Not applicable | There are no video or audio features on the system. |
| 1.2.2 Captions (Prerecorded) (Level A) | Not applicable | There are no video or audio features on the system. |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Not applicable | There are no video or audio features on the system. |
| 1.3.1 Info and Relationships (Level A) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 1.3.2 Meaningful Sequence (Level A) | Supports | |
| 1.3.3 Sensory Characteristics (Level A) | Supports | |
| 1.4.1 Use of Color (Level A) | Supports | |
| 1.4.2 Audio Control (Level A) | Not applicable | There are no audio-actuated UX features on the system. The system does support standard operating system dictation as a form of input. |
| 2.1.1 Keyboard (Level A) | Supports | |
| 2.1.2 No Keyboard Trap (Level A) | Supports | |
| 2.1.4 Character Key Shortcuts (Level A 2.1 only) | Supports | The system does not use special character key behaviors. |
| 2.2.1 Timing Adjustable (Level A) | Partially supports | The authentication session times out after 3 hours of inactivity. Because of the legal nature of this system, this is necessary. There are no other time-sensitive aspects of the system. |
| 2.2.2 Pause, Stop, Hide (Level A) | Not applicable | There are no automated motion or audio features on the system. |
| 2.3.1 Three Flashes or Below Threshold (Level A) | Not applicable | There are no automated motion features on the system. |
| 2.4.1 Bypass Blocks (Level A) | Partially supports | Bypass blocks are in place everywhere that repeated navigation elements occur, but the tabs at the top of the portal are using a single page technique and so the keyboard focus is being tricked to allow access to the skiplink again when activating a new tab. |
| 2.4.2 Page Titled (Level A) | Partially supports | The active tab is clearly marked in the title, but due to the nature of the system, it does not currently indicate which eFiling portal you are on. We are currently addressing this in a future release. |
| 2.4.3 Focus Order (Level A) | Supports | |
| 2.4.4 Link Purpose (In Context) (Level A) | Supports | We are aware this requires ongoing maintenance. Please let us know if you find one we missed! |
| 2.5.1 Pointer Gestures (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 2.5.2 Pointer Cancellation (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 2.5.3 Label in Name (Level A 2.1 only) | Supports | |
| 2.5.4 Motion Actuation (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 3.1.1 Language of Page (Level A) | Supports | |
| 3.2.1 On Focus (Level A) | Supports | |
| 3.2.2 On Input (Level A) | Partially supports | We are aware of some difficulties using our select lists on forms with assistive technology because of the conditions surrounding selections made in these fields. These conditions are necessary for accurate filing, and we are continuing to work on a better solution for accessibility than the one currently implemented. |
| 3.3.1 Error Identification (Level A) | Supports | |
| 3.3.2 Labels or Instructions (Level A) | Supports | |
| 4.1.1 Parsing (Level A) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 4.1.2 Name, Role, Value (Level A) | Supports |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.4 Captions (Live) (Level AA) | Not applicable | There are no video or audio features on the system. |
| 1.2.5 Audio Description (Prerecorded) (Level AA) | Not applicable | There are no video or audio features on the system. |
| 1.3.4 Orientation (Level AA 2.1 only) | Supports | |
| 1.3.5 Identify Input Purpose (Level AA 2.1 only) | Supports | Los Angeles County feeds fields to us that may not be entirely identified, but our system cannot control those fields. |
| 1.4.3 Contrast (Minimum) (Level AA) | Supports | Including all customized colors on sub-portals |
| 1.4.4 Resize text (Level AA) | Does not support | We are working on this remediation at this time (bug #4172) |
| 1.4.5 Images of Text (Level AA) | Supports | In the case of icon fonts, we have added text labels where needed, and presentation role where they do not provide more than decoration. |
| 1.4.10 Reflow (Level AA 2.1 only) | Supports | |
| 1.4.11 Non-text Contrast (Level AA 2.1 only) | Supports | |
| 1.4.12 Text Spacing (Level AA 2.1 only) | Supports | |
| 1.4.13 Content on Hover or Focus (Level AA 2.1 only) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 2.4.5 Multiple Ways (Level AA) | Supports | |
| 2.4.6 Headings and Labels (Level AA) | Supports | |
| 2.4.7 Focus Visible (Level AA) | Supports | |
| 3.1.2 Language of Parts (Level AA) | Not applicable | The system is entirely in English, which is declared at the page level. |
| 3.2.3 Consistent Navigation (Level AA) | Supports | |
| 3.2.4 Consistent Identification (Level AA) | Partially supports | Some of the styles for hover and focus use slightly different color combinations in order to ensure that they remain high enough contrast in a given setting. |
| 3.3.3 Error Suggestion (Level AA) | Supports | |
| 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) | Supports | We have a required checkbox that you must check confirming verification before you can submit. |
| 4.1.3 Status Messages (Level AA 2.1 only) | Supports |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.6 Sign Language (Prerecorded) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.2.7 Extended Audio Description (Prerecorded) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.2.8 Media Alternative (Prerecorded) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.2.9 Audio-only (Live) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.3.6 Identify Purpose (Level AAA 2.1 only) | Partially supports | We have made an effort to identify the purpose of everything in the application, with the exception of the search cases field and tables. These are still being remediated and will be corrected in an upcoming release. |
| 1.4.6 Contrast Enhanced (Level AAA) | Partially supports | The main body text meets the 7:1 threshold. Some areas inside the content use combinations that don’t quite meet 7:1, and the sub-portals allow the client to select custom colors which will meet 4.5:1 but may not meet 7:1. |
| 1.4.7 Low or No Background Audio (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.4.8 Visual Presentation (Level AAA) | Does not support | At this time, we are not allowing the user to customize the color and size settings of their interface. This is something we will consider in our long term roadmap. |
| 1.4.9 Images of Text (No Exception) Control (Level AAA) | Supports | |
| 2.1.3 Keyboard (No Exception) (Level AAA) | Supports | |
| 2.2.3 No Timing (Level AAA) | Does not support | For legal reasons, it is critical that we do time out sessions after a period of inactivity |
| 2.2.4 Interruptions (Level AAA) | Partially supports | We used the polite setting for most interruptions and announcements, but there are some actions that occur and result in messages that we deemed essential to the app to make assertive and interrupt the user experience. These would not be considered “emergencies,” but are critical to the successful filing process. |
| 2.2.5 Re-authenticating (Level AAA) | Supports | When they re-authenticate, they can choose to go back to their last state or start a new session |
| 2.2.6 Timeouts (Level AAA 2.1 only) | Does not support | For legal reasons, it is critical that we do time out sessions after a period of inactivity |
| 2.3.2 Three Flashes (Level AAA) | Not applicable | There is no flashing on the system. |
| 2.3.3 Animation from Interactions (Level AAA 2.1 only) | Not applicable | There are no animations on the system. |
| 2.4.8 Location (Level AAA) | Supports | |
| 2.4.9 Link Purpose (Link Only) (Level AAA) | Supports | |
| 2.4.10 Section Headings (Level AAA) | Not evaluated | We evaluated the user interface components (Level AA). Any custom content added by sub-portal clients has not been evaluated for section headings. |
| 2.5.5 Target Size (Level AAA 2.1 only) | Partially supports | Most interface elements meet these guidelines, but some items, such as a date picker or non-essential link that has alternative options, may be a little smaller. |
| 2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only) | Supports | |
| 3.1.3 Unusual Words (Level AAA) | Does not support | |
| 3.1.4 Abbreviations (Level AAA) | Does not support | |
| 3.1.5 Reading Level (Level AAA) | Partially supports | Legal terminology may be challenging, but is necessary |
| 3.1.6 Pronunciation (Level AAA) | Does not support | |
| 3.2.5 Change on Request (Level AAA) | Does not support | When the user is filling out a filing form, the context changes based on selections. This is essential to the successful filing of an application. The user is able to be aware of the fields they need to fill out once selections are made. |
| 3.3.5 Help (Level AAA) | Partially supports | The system primarily uses a system-wide knowledgebase for help. In some places where the language or purpose may be less clear, contextual help is available through keyboard and mouse accessible tooltips. |
| 3.3.6 Error Prevention (All) (Level AAA) | Supports |
greenfiling.com Marketing Site
Name of Product/Version: greenfiling.com Marketing Site, v.2.0
Product Description: Green Filing’s public facing site for marketing and lead generation.
Report Date: June 2019
Contact information: George Knecht, george@greenfiling.com
Notes: Our goal is WCAG 2.1 AA, and we will continue to refine our conformance as we discover failures. Additionally, we are currently using a 3rd party tool, Olark, for real time live chat. This tool does not yet conform to WCAG 2.0 AA, and causes challenges with iFrame behaviors.
Evaluation Methods Used
AXE and WAVE Chrome extensions, AXE Pro Beta, VoiceOver on MacOS X Chrome and Safari, Windows Narrator on Edge and IE in Windows 10, OpenDyslexic Chrome extension, keyboard access only, monochrome mode, user preferences for extra large font size, high contrast mode, and monochromatic mode, UX evaluation.
| Standard/Guideline | Included In Report |
|---|---|
| Web Content Accessibility Guidelines 2.0 | Level A (Yes) Level AA (Yes) Level AAA (Yes) |
| Web Content Accessibility Guidelines 2.1 | Level A (Yes) Level AA (Yes) Level AAA (Yes) |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.1.1 Non-text Content (Level A) | Partially supports | Some elements, such as visual representations of the content, have been set to the presentation role because there isn’t really any way to provide a text alternative. The features themselves are described in text on the page. |
| 1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Supports | Videos are on YouTube |
| 1.2.2 Captions (Prerecorded) (Level A) | Supports | Videos are on YouTube |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Supports | Videos are on YouTube |
| 1.3.1 Info and Relationships (Level A) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 1.3.2 Meaningful Sequence (Level A) | Supports | |
| 1.3.3 Sensory Characteristics (Level A) | Supports | |
| 1.4.1 Use of Color (Level A) | Supports | |
| 1.4.2 Audio Control (Level A) | Not applicable | There are no audio-actuated UX features on the system. The system does support standard operating system dictation as a form of input. |
| 2.1.1 Keyboard (Level A) | Supports | |
| 2.1.2 No Keyboard Trap (Level A) | Supports | |
| 2.1.4 Character Key Shortcuts (Level A 2.1 only) | Not applicable | No keys have been programmed outside of standard browser behaviors. |
| 2.2.1 Timing Adjustable (Level A) | Not applicable | There are no timeouts or moving elements on the site. |
| 2.2.2 Pause, Stop, Hide (Level A) | Supports | Videos are on YouTube |
| 2.3.1 Three Flashes or Below Threshold (Level A) | Not applicable | There are no automated motion features on the system. |
| 2.4.1 Bypass Blocks (Level A) | Supports | |
| 2.4.2 Page Titled (Level A) | Supports | |
| 2.4.3 Focus Order (Level A) | Supports | |
| 2.4.4 Link Purpose (In Context) (Level A) | Supports | We are aware this requires ongoing maintenance. Please let us know if you find one we missed! |
| 2.5.1 Pointer Gestures (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 2.5.2 Pointer Cancellation (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 2.5.3 Label in Name (Level A 2.1 only) | Supports | |
| 2.5.4 Motion Actuation (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 3.1.1 Language of Page (Level A) | Supports | |
| 3.2.1 On Focus (Level A) | Supports | |
| 3.2.2 On Input (Level A) | Supports | |
| 3.3.1 Error Identification (Level A) | Supports | |
| 3.3.2 Labels or Instructions (Level A) | Supports | |
| 4.1.1 Parsing (Level A) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 4.1.2 Name, Role, Value (Level A) | Supports |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.4 Captions (Live) (Level AA) | Supports | Videos are on YouTube |
| 1.2.5 Audio Description (Prerecorded) (Level AA) | Supports | Videos are on YouTube |
| 1.3.4 Orientation (Level AA 2.1 only) | Supports | |
| 1.3.5 Identify Input Purpose (Level AA 2.1 only) | Supports | |
| 1.4.3 Contrast (Minimum) (Level AA) | Supports | |
| 1.4.4 Resize text (Level AA) | Does not support | We are working on this remediation at this time (bug #4173) |
| 1.4.5 Images of Text (Level AA) | Supports | In the case of icon fonts, we have added text labels where needed, and presentation role where they do not provide more than decoration. |
| 1.4.10 Reflow (Level AA 2.1 only) | Supports | |
| 1.4.11 Non-text Contrast (Level AA 2.1 only) | Partially supports | Anything essential has sufficient contrast. Some decorative elements are still being worked on. |
| 1.4.12 Text Spacing (Level AA 2.1 only) | Supports | |
| 1.4.13 Content on Hover or Focus (Level AA 2.1 only) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 2.4.5 Multiple Ways (Level AA) | Supports | |
| 2.4.6 Headings and Labels (Level AA) | Supports | |
| 2.4.7 Focus Visible (Level AA) | Supports | |
| 3.1.2 Language of Parts (Level AA) | Not applicable | The system is entirely in English, which is declared at the page level. |
| 3.2.3 Consistent Navigation (Level AA) | Supports | |
| 3.2.4 Consistent Identification (Level AA) | Supports | |
| 3.3.3 Error Suggestion (Level AA) | Supports | |
| 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) | Not applicable | The support system does not include any transactions. |
| 4.1.3 Status Messages (Level AA 2.1 only) | Supports |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.6 Sign Language (Prerecorded) (Level AAA) | Does not support | |
| 1.2.7 Extended Audio Description (Prerecorded) (Level AAA) | Supports | Videos are on YouTube |
| 1.2.8 Media Alternative (Prerecorded) (Level AAA) | Supports | Videos are on YouTube |
| 1.2.9 Audio-only (Live) (Level AAA) | Supports | Videos are on YouTube |
| 1.3.6 Identify Purpose (Level AAA 2.1 only) | Supports | |
| 1.4.6 Contrast Enhanced (Level AAA) | Does not support | We are not currently meeting the 7:1 guideline in our branding. Evaluating this may be part of our long term roadmap. |
| 1.4.7 Low or No Background Audio (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.4.8 Visual Presentation (Level AAA) | Does not support | At this time, we are not allowing the user to customize the color and size settings of their interface. This is something we will consider in our long term roadmap. |
| 1.4.9 Images of Text (No Exception) Control (Level AAA) | Supports | |
| 2.1.3 Keyboard (No Exception) (Level AAA) | Supports | |
| 2.2.3 No Timing (Level AAA) | Supports | |
| 2.2.4 Interruptions (Level AAA) | Supports | |
| 2.2.5 Re-authenticating (Level AAA) | Not applicable | The site is not behind authentication. |
| 2.2.6 Timeouts (Level AAA 2.1 only) | Not applicable | The site does not include timeouts. |
| 2.3.2 Three Flashes (Level AAA) | Not applicable | There is no flashing on the system. |
| 2.3.3 Animation from Interactions (Level AAA 2.1 only) | Partially supports | Most animations can be controlled or are very subtle. Some UX animations are part of the experience and cannot be controlled, but they stop quickly. |
| 2.4.8 Location (Level AAA) | Partially supports | Once you have selected one of the geographic states we serve, you are in a sub-section of the site, siloed off from the other sections. |
| 2.4.9 Link Purpose (Link Only) (Level AAA) | Supports | |
| 2.4.10 Section Headings (Level AAA) | Supports | |
| 2.5.5 Target Size (Level AAA 2.1 only) | Supports | |
| 2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only) | Supports | |
| 3.1.3 Unusual Words (Level AAA) | Does not support | |
| 3.1.4 Abbreviations (Level AAA) | Does not support | |
| 3.1.5 Reading Level (Level AAA) | Partially supports | Legal terminology may be challenging, but is necessary |
| 3.1.6 Pronunciation (Level AAA) | Does not support | |
| 3.2.5 Change on Request (Level AAA) | Supports | |
| 3.3.5 Help (Level AAA) | Partially supports | Our 3rd party help tool is not yet optimized for accessibility. |
| 3.3.6 Error Prevention (All) (Level AAA) | Supports |
Green Filing Electronic Court Filing Software Support
Name of Product/Version: Green Filing Electronic Court Filing Software Support, v.2.0
Product Description: Provides knowledgebase articles for the Green Filing eFiling system.
Report Date: June 2019
Contact information: George Knecht, george@greenfiling.com
Notes: Our goal is WCAG 2.1 AA, and we will continue to refine our conformance as we discover failures. Additionally, we are currently using a 3rd party tool, Olark, for real time live chat. This tool does not yet conform to WCAG 2.0 AA, and causes challenges with iFrame behaviors. We are also aware of some difficulties using our select lists on forms with assistive technology because of the conditions surrounding selections made in these fields. These conditions are necessary for accurate filing, and we are continuing to work on a better solution for accessibility than the one currently implemented.
Evaluation Methods Used
AXE and WAVE Chrome extensions, AXE Pro Beta, VoiceOver on MacOS X Chrome and Safari, Windows Narrator on Edge and IE in Windows 10, OpenDyslexic Chrome extension, keyboard access only, monochrome mode, user preferences for extra large font size, high contrast mode, and monochromatic mode, UX evaluation.
| Standard/Guideline | Included In Report |
|---|---|
| Web Content Accessibility Guidelines 2.0 | Level A (Yes) Level AA (Yes) Level AAA (Yes) |
| Web Content Accessibility Guidelines 2.1 | Level A (Yes) Level AA (Yes) Level AAA (Yes) |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
- Not Evaluated: The product has not been evaluated against the criterion. This can be used only in WCAG 2.0 Level AAA.
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.1.1 Non-text Content (Level A) | Supports | |
| 1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Not applicable | There are no video or audio features on the system. |
| 1.2.2 Captions (Prerecorded) (Level A) | Not applicable | There are no video or audio features on the system. |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Not applicable | There are no video or audio features on the system. |
| 1.3.1 Info and Relationships (Level A) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 1.3.2 Meaningful Sequence (Level A) | Supports | |
| 1.3.3 Sensory Characteristics (Level A) | Supports | |
| 1.4.1 Use of Color (Level A) | Supports | |
| 1.4.2 Audio Control (Level A) | Not applicable | There are no audio-actuated UX features on the system. The system does support standard operating system dictation as a form of input. |
| 2.1.1 Keyboard (Level A) | Supports | |
| 2.1.2 No Keyboard Trap (Level A) | Supports | |
| 2.1.4 Character Key Shortcuts (Level A 2.1 only) | Supports | Only using standard operating system and browser keys |
| 2.2.1 Timing Adjustable (Level A) | Not applicable | No timing related elements in the system |
| 2.2.2 Pause, Stop, Hide (Level A) | Not applicable | There are no automated motion or audio features on the system. |
| 2.3.1 Three Flashes or Below Threshold (Level A) | Not applicable | There are no automated motion features on the system. |
| 2.4.1 Bypass Blocks (Level A) | Partially supports | Bypass blocks are in place everywhere that repeated navigation elements occur, but the tabs at the top of the portal are using a single page technique and so the keyboard focus is being tricked to allow access to the skiplink again when activating a new tab. |
| 2.4.2 Page Titled (Level A) | Supports | |
| 2.4.3 Focus Order (Level A) | Supports | |
| 2.4.4 Link Purpose (In Context) (Level A) | Supports | We are aware this requires ongoing maintenance. Please let us know if you find one we missed! |
| 2.5.1 Pointer Gestures (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 2.5.2 Pointer Cancellation (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 2.5.3 Label in Name (Level A 2.1 only) | Supports | |
| 2.5.4 Motion Actuation (Level A 2.1 only) | Not applicable | Everything can be accessed using standard mouse and keyboard functionality. |
| 3.1.1 Language of Page (Level A) | Supports | |
| 3.2.1 On Focus (Level A) | Supports | |
| 3.2.2 On Input (Level A) | Partially supports | We are aware of some difficulties using our select lists on forms with assistive technology because of the conditions surrounding selections made in these fields. These conditions are necessary for accurate filing, and we are continuing to work on a better solution for accessibility than the one currently implemented. |
| 3.3.1 Error Identification (Level A) | Supports | |
| 3.3.2 Labels or Instructions (Level A) | Supports | |
| 4.1.1 Parsing (Level A) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 4.1.2 Name, Role, Value (Level A) | Supports |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.4 Captions (Live) (Level AA) | Not applicable | There are no video or audio features on the system. |
| 1.2.5 Audio Description (Prerecorded) (Level AA) | Not applicable | There are no video or audio features on the system. |
| 1.3.4 Orientation (Level AA 2.1 only) | Supports | |
| 1.3.5 Identify Input Purpose (Level AA 2.1 only) | Supports | |
| 1.4.3 Contrast (Minimum) (Level AA) | Supports | |
| 1.4.4 Resize text (Level AA) | Does not support | We are working on this remediation at this time (bug #4172) |
| 1.4.5 Images of Text (Level AA) | Supports | In the case of icon fonts, we have added text labels where needed, and presentation role where they do not provide more than decoration. |
| 1.4.10 Reflow (Level AA 2.1 only) | Supports | |
| 1.4.11 Non-text Contrast (Level AA 2.1 only) | Supports | |
| 1.4.12 Text Spacing (Level AA 2.1 only) | Supports | |
| 1.4.13 Content on Hover or Focus (Level AA 2.1 only) | Partially supports | There are known issues with our 3rd party tool, Olark, which is used for real-time live chat. |
| 2.4.5 Multiple Ways (Level AA) | Supports | |
| 2.4.6 Headings and Labels (Level AA) | Supports | |
| 2.4.7 Focus Visible (Level AA) | Supports | |
| 3.1.2 Language of Parts (Level AA) | Not applicable | The system is entirely in English, which is declared at the page level. |
| 3.2.3 Consistent Navigation (Level AA) | Supports | |
| 3.2.4 Consistent Identification (Level AA) | Partially supports | Some of the styles for hover and focus use slightly different color combinations in order to ensure that they remain high enough contrast in a given setting. |
| 3.3.3 Error Suggestion (Level AA) | Supports | |
| 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) | Supports | |
| 4.1.3 Status Messages (Level AA 2.1 only) | Supports |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.6 Sign Language (Prerecorded) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.2.7 Extended Audio Description (Prerecorded) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.2.8 Media Alternative (Prerecorded) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.2.9 Audio-only (Live) (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.3.6 Identify Purpose (Level AAA 2.1 only) | Supports | |
| 1.4.6 Contrast Enhanced (Level AAA) | Partially supports | The main body text meets the 7:1 threshold. Some areas inside the content use combinations that don’t quite meet 7:1, and the sub-portals allow the client to select custom colors which will meet 4.5:1 but may not meet 7:1. |
| 1.4.7 Low or No Background Audio (Level AAA) | Not applicable | There are no video or audio features on the system. |
| 1.4.8 Visual Presentation (Level AAA) | Does not support | At this time, we are not allowing the user to customize the color and size settings of their interface. This is something we will consider in our long term roadmap. |
| 1.4.9 Images of Text (No Exception) Control (Level AAA) | Supports | |
| 2.1.3 Keyboard (No Exception) (Level AAA) | Supports | |
| 2.2.3 No Timing (Level AAA) | Not applicable | No timing elements on the system |
| 2.2.4 Interruptions (Level AAA) | Partially supports | We used the polite setting for most interruptions and announcements, but there are some actions that occur and result in messages that we deemed essential to the app to make assertive and interrupt the user experience. These would not be considered “emergencies,” but are critical to the successful filing process. |
| 2.2.5 Re-authenticating (Level AAA) | Not applicable | No authentication on the system |
| 2.2.6 Timeouts (Level AAA 2.1 only) | Not applicable | No authentication on the system |
| 2.3.2 Three Flashes (Level AAA) | Not applicable | There is no flashing on the system. |
| 2.3.3 Animation from Interactions (Level AAA 2.1 only) | Not applicable | There are no animations on the system. |
| 2.4.8 Location (Level AAA) | Supports | |
| 2.4.9 Link Purpose (Link Only) (Level AAA) | Supports | |
| 2.4.10 Section Headings (Level AAA) | Not evaluated | We evaluated the user interface components (Level AA). Any custom content added by sub-portal clients has not been evaluated for section headings. |
| 2.5.5 Target Size (Level AAA 2.1 only) | Partially supports | Most interface elements meet these guidelines, but some items, such as a date picker or non-essential link that has alternative options, may be a little smaller. |
| 2.5.6 Concurrent Input Mechanisms (Level AAA 2.1 only) | Supports | |
| 3.1.3 Unusual Words (Level AAA) | Does not support | |
| 3.1.4 Abbreviations (Level AAA) | Does not support | |
| 3.1.5 Reading Level (Level AAA) | Partially supports | Legal terminology may be challenging, but is necessary |
| 3.1.6 Pronunciation (Level AAA) | Does not support | |
| 3.2.5 Change on Request (Level AAA) | Does not support | When the user is filling out a filing form, the context changes based on selections. This is essential to the successful filing of an application. The user is able to be aware of the fields they need to fill out once selections are made. |
| 3.3.5 Help (Level AAA) | Partially supports | The system primarily uses a system-wide knowledgebase for help. In some places where the language or purpose may be less clear, contextual help is available through keyboard and mouse accessible tooltips. |
| 3.3.6 Error Prevention (All) (Level AAA) | Not applicable | The system does not have forms or other causes for potential error |